Ordering information for our online shop

What are the charges for deliveries from our online shop?

For deliveries within the Federal Republic of Germany, the flat delivery charge currently amounts to EUR 5.90 per parcel. However, this flat delivery charge does not apply to orders with a value of EUR 100.00 or more.

For deliveries to Austria, the flat delivery charge currently amounts to EUR 9.90 per parcel.

For deliveries to all other countries within the EU, the flat delivery charge currently amounts to EUR 14.90 per parcel.

For deliveries to all other Non-EU countries within Europe, the flat delivery charge currently amounts to EUR 19.90 per parcel.

For all other countries outside Europe, the flat delivery charge currently amounts to EUR 24.90 per parcel.

Please note that deliveries abroad may incur additional charges for customs.

What is the minimum order value?

We do not apply any minimum order values in our online shop.

How can I redeem my wavemusic voucher?

If you have received a voucher for an order in our online shop, you can easily redeem it with your next online order. If you continue with your order, you come to the so-called shopping cart view. On this page you can see the products you have already placed in the electronic shopping cart and check if your details are correct. On this page you may also enter your voucher code. By clicking on ‘OK’, the invoice amount is reduced by the value of the voucher.

How long do deliveries take?

You will generally receive your delivery within 3-4 working days after receipt of payment. In the event a longer delivery time is likely to apply to the product ordered by you, this anticipated delivery time is quoted in connection with the item. In the event of any changes, we will notify you separately. More detailed information on delivery times can be found in our General Terms and Conditions.

In addition, you will receive notification via email as soon as your order leaves our warehouse. We will deliver only once your order is fully ready for delivery.

How can I cancel my order?

If you are a consumer and order via the online shop, you have a right of cancellation in accordance with the following provisions:

Right of Revocation

You may revoke your contract declaration either in writing (i.e. letter, fax, email) or by returning the goods within a period of two weeks (‘Period of Revocation’) without stating any reasons. The Period of Revocation begins on the day after delivery of the goods, but earliest on the day following receipt of this instruction in writing (i.e. letter, fax, email) and not prior to fulfillment of our obligations to inform as required under German law (§ 312c para. 2 German Civil Code (BGB)) and our obligations in respect of electronic business transactions (§ 312e para. 1 sentence 1 German Civil Code (BGB)).

Compliance with the Period of Revocation only requires timely dispatch of the revocation notice or timely return of the goods. The revocation notice must be addressed to:

California Sunset Records GmbH
Borselstr. 20
D-22765 Hamburg

Fax: +49 40 69 66 49-299
Email: info@californiasunset.de

Should you have been informed of your Right of Revocation only after the contract has been concluded, the Period of Revocation shall be one month.

Consequences of revocation

In the event of a valid revocation, the reciprocally received services and goods shall be returned and, if applicable, any benefits gained restituted (i.e. interest). Should the customer not be able to return to us the services or goods received or, as a whole or in part, only in depreciated condition, the customer must, if applicable, pay compensation to this extent. For deliveries of merchandise this shall not apply if the depreciation of the merchandise is solely due to its inspection, as would have been possible for the customer in a retail outlet, for instance. In other respects, the customer can avoid the obligation to pay compensation by not using the merchandise like an owner and refraining from doing anything that impairs its value. However, if the customer was not informed in writing (i.e. letter, fax, email) about the obligation to pay compensation and about the opportunities of its avoidance latest at the time the contract was concluded, the customer shall not pay compensation for any depreciation arising from the contractual use of the merchandise.

Goods that can be sent by parcel post are to be returned at our risk. The customer must meet the cost of the return postage if the goods delivered correspond to the goods ordered and if the cost of the goods to be returned does not exceed Euro 40, or if, in the event of a higher cost of the goods, the customer has not yet paid the consideration or a contractually agreed installment at the time of revocation. Otherwise, the sales return is free of charge for the customer.

Goods that cannot be sent by parcel post will be collected from the customer. Obligations to reimburse payments must be fulfilled within a period of 30 days. For the customer, the period set begins on dispatch of the cancellation declaration or shipment goods, for us it begins on their receipt.

Specific advice

The Right of Revocation does not exist in the case of contracts

for the delivery of goods produced in accordance with customer specifications or those clearly tailored to personal requirements of the customer or those not suitable to be returned due to their composition or those which may spoil quickly or where their expiration date would be exceeded,
for the delivery of audio and video recordings or software, provided the Consumer has broken the seal of the data media delivered and
for the delivery of newspapers, periodicals and magazines.

- End of instruction on the Right of Revocation -

How do I get my money back in the event of revocation?

Once we have inspected the goods returned to us, we will immediately refund the amount for the returned goods to your bank, PayPal or credit card account. Therefore please ensure to provide details of your bank, your PayPal account number or your credit card details in the event of revocation or return of the goods. Credit card information is not stored in the online shop for reasons of security.

What advantages do I gain from applying / registering for ‘My Customer Account’?

If you have already shopped in our online shop and set up an online customer account, you can log into the ‘Welcome back’ section with your customer name (email address) and the password sent to you. Here, you can view your last orders and directly select earmarked items again and place them in the electronic shopping cart. You also have the option to change your personal information. One of the advantages of your personal online account is that you do not have to reenter your address details again for further orders. However, for your protection, credit card information, for example, is not stored.

What can I do if I have forgotten my password for ‘My Customer Account’?

Forgotten your password? No problem! You can arrange for a new password to be sent to you by using the email address, with which you registered at our online shop, together with a superimposed security code. When registering at ‘Welcome back’, just click on ‘Password forgotten’. Now enter your email address for identification as well as the superimposed security code. Based on this information, you will be sent an email with a link to the email address specified by you at the time of registration. Please click on the link in the email. This takes you to a page in the online shop where you can enter a new password.

Our account details

California Sunset Records GmbH
Account no.: 1015217498
Hamburger Sparkasse
Sort code: 20050550

BIC/SWIFT: HASPDEHH
IBAN: DE03200505501015217498

Our address

California Sunset Records GmbH
Borselstr. 20
D-22765 Hamburg

Tel: +49 40 69 66 49-0
Fax: +49 40 69 66 49-299
Contactable: Mo-Fr: 10.00 AM – 6.00 PM

Email: info@californiasunset.de
URL: https://www.wavemusic-shop.de/

Legal form:
Limited liability company under German law (GmbH)

Directors:
Michael van Droffelaar

VAT registration number:
DE191281753

Company headquarters:
Hamburg-Barmbek-Uhlenhorst

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